• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-23-2019 09:21 PM

HP Recommended

how ro fix offline issue? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2019 09:25 PM

HP Recommended

Press window +r together on your window computer to open run dialog box enter control printer and hit enter to open the printers and driver page. 

 

Remove the driver of the printer by right clicking on it and delete it. 

 

Click in top right add printer icon and then add the printer using ip address of the printers 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-23-2019 09:25 PM

HP Recommended

Press window +r together on your window computer to open run dialog box enter control printer and hit enter to open the printers and driver page. 

 

Remove the driver of the printer by right clicking on it and delete it. 

 

Click in top right add printer icon and then add the printer using ip address of the printers 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.