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Message 1 of 8
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On HP Envy 120 when the door opens and closes I am unable to start by pressing the display button.

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Display on/off button does not work all the time.

 

 

however if I open the door and move the power cable it starts up. Is there a better cable connection for this ???

Seems that the vibration of the door opening and closing has loosened the power cable. 

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Message 2 of 8
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Hi dotico1,

 

Make sure the printer is on a flat surface.  I recommend unplugging the power cord from the back of the printer and the power source.  If there is a power module as a part of the power cord, the cord can be unplugged from one side.  Remove the power cord from the power module.  After one minute, plug the cord into the power module, then directly to a wall outlet.  Plug the cord to the back of the printer.  Make sure all connections are secure.  Is there any change?

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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Message 3 of 8
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Hi,

      Unplugging does not help, once the door closes the printer will not turn on. If the door is open it works.

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Message 4 of 8
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Vibration from the door should not cause a problem.  You might try doing a Semi Full Reset.  If successful, this would reset the printer to factory defaults and clear the memory.  If the printer was on a wireless network, it would be taken off and would need to be reconnected.  If you want to give this a try, I can send the steps in a private message to your HP Forums in-box.  I would need you to agree not to publish the steps.  Let me know what you decide.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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Message 5 of 8
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OK send the steps, I will not post them. As now the door stays open and will not shut.

Thank you for the help.

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Message 6 of 8
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I have sent the steps to your HP Forums in-box.  Let me know how it goes. 

 

Good Luck !

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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Message 7 of 8
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Hi. Rich 1. I would like you to send reset info. I can get printer to work if I manually open door. Many thanks
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Message 8 of 8
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I have the same problem. Please send the reset instructions.

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