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Mitchb08
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Message 1 of 2
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HP Recommended

One extra page: GET HOST /DevMgmt/Product Config Dyn.xml

HP Evny 5030
Microsoft Windows 10 (32-bit)

Before I get the printed document, I always get one page with the above written message.

How can I stop getting everytime an extra-page?

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Message 2 of 2
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HP Recommended

One extra page: GET HOST /DevMgmt/Product Config Dyn.xml

@Mitchb08 

Hello,

Please update the printer firmware as follows:

  1. In the printer front panel display, touch the Wireless icon () to retrieve the printer's IP address.
  2. Launch a web page, and then type this address in the address bar and Input. The printer Web interface opens.
  3. Click Tools, and then develop Printer Updates, and then Firmware Updates.
  4. Click the Check Now button to install the latest firmware update.


If the issue persists, please follow the following procedure:
1. Uninstall printing software:

  1. Unplug the USB cable at the back of the printer, if necessary.
  2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  3. Type appwiz.cpl, then OK. The Programs and Features window opens.
  4. Click the right mouse button on HP ENVY 5000 series Basic Software, then Uninstall and Yes.
  5. Follow the instructions on the screen to complete the uninstall of the printer.
  6. Restart the computer.

2. Launch the registry editor:

  1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  2. Type regedit, then OK. The registry editor opens.
  3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP ENVY 5000 series folder in the way:

  • C: \Program Files\HP
  • C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

  • C:\Windows\System32\spool\drivers\x64.
  • C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

  • On the keyboard, tap the Windows and R keys simultaneously. The Run window opens.
  • Type net stop spooler, then press OK.
  • Rename the file.
  • Type net start spooler, then tap OK.

5. Launch a new installation of the printer with the HP ENVY 5000 series Full Software and Drivers.


In case of need, do not hesitate to solicit us.

Best regards,🤠





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