• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-05-2020 10:23 AM

HP Recommended
Product: HP Pavilion Desktop 6835
Operating System: Microsoft Windows 10 (64-bit)

Received message that one or more cartridges were missing or damaged. i tried replacing with new cartridge and received the same message. These cartridges are too expensive to just discard.

1 person had the same question
2 REPLIES 2

‎02-05-2020 12:31 PM

HP Recommended

Hi,

Which cartridge have you replaced?

 

What exact error is shown on the printer?

 

Be sure to review the indicated cartridge, there will be a cartridge indication below the error message (a colored circle with the affected cartridge - K/Y/M/C)

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-05-2020 12:41 PM

HP Recommended

I replaced all three of the color cartridges (935). All were acceptable, except for the Yellow. The error message is: One or more cartridges appear to be missing or damaged." The Y is indicated as the troublesome cartridge.

I have tried replacing that cartridge with another and received the same message. I put the almost spent cartridge in and it was acceptable (although low on ink). 

I went to settings in the PC and the error message there is "no toner/ink".

With the old Y cartridge I was able to print the Network Configuration Page. 

I have a supply of 934 and 935 cartridges and don't want to  go to another printer that doesn't use these cartridges.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.