12-04-2019 01:50 PM
@Lisa83168, Welcome to the HP Support Community!
Which model printer are you using?
Are you using HP smart app to print or AirPrint?
Let us try these steps:
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for any updates on the iOS device
Click here to know how.
Open the item you want to print, and then tap the Share icon or .
Tap Print or the Print icon to open Printer Options.
Tap Select Printer to select your printer.
Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.
Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.
Number of copies: Select how many copies you want to print.
Black & White: Select to print in grayscale. This option only displays for color printers.
Double-sided printing: Print on both sides of the paper for certain file types.
Page range: Select specific pages within a document or webpage to print.
Alternatively, you may use HP Smart app to print
Click here to download and know more about the app.
Let me know how this goes.
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