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Lisa83168
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Message 1 of 2
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HP Recommended

Only 2 print size options from air print

Example: Envy
iOS

When I select to print from my iPhone, I only get 2 paper size options. Letter and 5x7

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Only 2 print size options from air print

@Lisa83168, Welcome to the HP Support Community!

 

Which model printer are you using?

Are you using HP smart app to print or AirPrint?

 

Let us try these steps:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any updates on the iOS device

Click here to know how.

  1. Open the item you want to print, and then tap the Share icon  or  .

  2. Tap Print or the Print icon  to open Printer Options.

  3. Tap Select Printer to select your printer.

  4. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

    • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

    • Number of copies: Select how many copies you want to print.

    • Black & White: Select to print in grayscale. This option only displays for color printers.

    • Double-sided printing: Print on both sides of the paper for certain file types.

    • Page range: Select specific pages within a document or webpage to print.

    Printer Options screen

Alternatively, you may use HP Smart app to print

Click here to download and know more about the app.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation