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‎12-14-2019 02:11 AM

HP Recommended
Product: J7K33A

I replaced cartridges with new ones for C, M, Y, K.

 

Only the black ink is not printing properly. It is very light or grey in colour

 

Kindly help.

1 person had the same question
3 REPLIES 3

‎12-16-2019 11:00 AM

HP Recommended

@Anand_14, Welcome to HP Support Community!

 

I would recommend you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues. If the issue persists, it could be a hardware failiure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎12-19-2019 10:11 AM

HP Recommended

Hello,

 

I cleaned the Printer Head by using the options as mentioned.

 
I did this twice to thrice . But Still the Black ink is not printing.

 

Thanks & Regards,

Anand Trivedi 

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‎12-19-2019 02:09 PM

HP Recommended

@Anand_14

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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