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Original Jammed in the Paper Feeder Error at startup

OfficeJet 6962
Microsoft Windows 10 (64-bit)

I just bought the printer and when I tried to set it up the printer goes right to Document Feeder Jam error, I have looked everywhere in the unit and there is no jam. Not even any paper in it yet. Am I doing something wrong?

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Original Jammed in the Paper Feeder Error at startup

Hi @Carverad

Welcome to the HP Support Community. I'd be happy to assist you.


There could be packaging material stuck inside the printer. Power resetting the printer and cleaning the paper rollers may help. Let us try these steps to resolve this issue:


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Also, perform the steps mentioned in this document.


Hope this helps! Keep me posted. 


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