• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP 4622
Microsoft Windows 10 (64-bit)

We have run the diagnostics, checked for software updates. I've cleaned the printer heads. Head alignment does not work. Unable to copy or print in black.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Chelli1

 

Welcome to HP support community.

 

Make sure that the cartridges are properly vented and seated correctly

  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.

  2. Locate the two slots on the left and right sides of the printer.

    Figure : Locations of the two slots

    Image: Locations of the two slots
  3. Slide your fingers into the two slots, and then lift up to open the cartridge access door. The carriage moves into the access area.

    Figure : Open the cartridge access door

    Image: Open the cartridge access door.
  4. Press the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.

    Figure : Remove the ink cartridge from its slot

    Image: Remove the ink cartridge from its slot
  5. Locate the vent area on the top of the cartridge.

    Figure : Vent area on the top of the cartridge

    Image: Vent area on the top of the cartridge
  6. If the cartridge still has the orange pull-tab attached, pull to remove it.

    Figure : Orange pull tab

    Image: Orange pull tab.
  7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    Figure : Clean the clogged vent with a pin

    1.  

      Image: Clean the clogged vent with a pin.

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  8. With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.

    NOTE: 

    Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.

    Figure : Reinsert the cartridge

    Image: Insert the cartridge
  9. Repeat these steps to inspect the vents on each of the cartridges.

  10. Make sure that each cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.

  11. Close the cartridge access door.

    Figure : Close the cartridge access door

    Image: Close the cartridge access door
  12. Print, and then review another test page.

You can refer this HP document for more assistance:-Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

7 REPLIES 7
HP Recommended

@Chelli1

 

Welcome to HP support community.

 

Make sure that the cartridges are properly vented and seated correctly

  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.

  2. Locate the two slots on the left and right sides of the printer.

    Figure : Locations of the two slots

    Image: Locations of the two slots
  3. Slide your fingers into the two slots, and then lift up to open the cartridge access door. The carriage moves into the access area.

    Figure : Open the cartridge access door

    Image: Open the cartridge access door.
  4. Press the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.

    Figure : Remove the ink cartridge from its slot

    Image: Remove the ink cartridge from its slot
  5. Locate the vent area on the top of the cartridge.

    Figure : Vent area on the top of the cartridge

    Image: Vent area on the top of the cartridge
  6. If the cartridge still has the orange pull-tab attached, pull to remove it.

    Figure : Orange pull tab

    Image: Orange pull tab.
  7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    Figure : Clean the clogged vent with a pin

    1.  

      Image: Clean the clogged vent with a pin.

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  8. With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.

    NOTE: 

    Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.

    Figure : Reinsert the cartridge

    Image: Insert the cartridge
  9. Repeat these steps to inspect the vents on each of the cartridges.

  10. Make sure that each cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.

  11. Close the cartridge access door.

    Figure : Close the cartridge access door

    Image: Close the cartridge access door
  12. Print, and then review another test page.

You can refer this HP document for more assistance:-Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thank you for the suggestion. This was not the problem.

HP Recommended

@Chelli1

 

Is the issue resolved.

Sandytechy20
I am an HP Employee

HP Recommended

no

HP Recommended

@Chelli1

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi, Sandytech, when I go to this page, it never gives me the choice to 'Show Options' and I never can get to the web form or get a phone number. We have now replaced the printer. Thank you for your concern.

HP Recommended

@Chelli1

 

Thanks for keeping us posted

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.