12-23-2019 05:02 PM
I have reviewed the troubleshooting suggestions online but none of those steps worked. It sounds like it wants to grab the paper but while the wheels are spinning, the paper is not being fed into the printer. I am using a multipurpose (inkjet & Laser) paper. Any suggestions would be greatly appreciated.
12-26-2019 05:42 AM
@DaveDRock, Welcome to HP Support Community!
If you have already performed the steps from the document 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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