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Out of ink on brand new priinter

Hi.  I bought a brand new HP Envy 5000 series printer.  I have joined up to the Smart Ink service, but after using the printer with its initial ink which came with the machine, I have already run out in less than 24 hours.  What do I do now to get ink?  I don't know whether I will receive an email saying ink on the way, I have never used this service before.  This is very inconvenient as I may have to go and purchase ink tomorrow as I am printing for studies.

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HP Support Agent
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HP Recommended

Out of ink on brand new priinter

Hi @Corbantom

 

Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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