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Liljim
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Out of paper but printer is fully loaded with hp paper

Hp officer 8620
Microsoft Windows 10 (32-bit)

 Printer stopped working.   It's say load paper but paper is loaded.  It's not 

Catching

 

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HP Recommended

Out of paper but printer is fully loaded with hp paper

@Liljim

 

Welcome to the HP Support Community.

 

Clean the paper feed rollers in the cartridge access area.

 

Follow these steps to clean the paper feed rollers in the cartridge access area.

  1. Turn off the printer, and then disconnect the power cord.

       WARNING: 

    Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  2. Disconnect the USB or Ethernet cable from the rear of the printer, if you have a cable connection to the printer.

  3. Place your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door.

    1. Slot on the side of the printer

  4. Lightly dampen a lint-free swab with the water, and then squeeze any excess liquid from the swab.

  5. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Image: Clean the rollers in the cartridge access area

  6. Allow the rollers to dry completely (approximately 10 minutes).

  7. Close the cartridge access door.

    Image: Close the cartridge access door

  8. Reconnect the power cord to the rear of the printer, and then turn on the printer.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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