cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
65
Flag Post
HP Recommended

Output Tray Full Message On HP 9025

I keep getting a message that the output tray is full on my HP 9025 printer when it isn't.   This will occur after variable number of pages printed.  Sometimes it will occur when there is no paper at all in the output tray.  If I clear the tray it will sometimes start printing again immediately.  Other times, I have to remove the tray and reinsert it for it to start printing again.  Sometimes I have to do this several times before it starts working.   I am afraid that one of these times, it simply will stop working and won't start up again no matter what I do.

 

Is there any way to turn this sensor off so it doesn't check for the output tray being full?    I'd rather take my chances with an overflow than have to stop and start continuously.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
7,353 7,345 484 589
Message 2 of 2
34
Flag Post
HP Recommended

Output Tray Full Message On HP 9025

@SteveS91403, Welcome to the HP Support Community!

 

This seems like an issue with the paper sensor. Resetting the printer to its factory settings may help. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation