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Output bin is full after printing one page

OfficeJet Pro 9025
macOS 10.15 Catalina

Error message "output bin full" after printing one page. Only happens occasionally, not all the time, but don't want it to get worse. Printer only a few months old. Has worked fine until this started recently.

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HP Support Agent
HP Support Agent
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Output bin is full after printing one page

Hi @jon1915

Welcome to the HP Support Community. I'd be happy to assist you.

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

On the printer, go to Setup > printer maintenance > Update the printer> Check now

 

Clean the paper pick rollers as mentioned in this document.

 

Monitor the printer. If the issue persists, we may have to perform a factory reset.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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