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Message 1 of 4
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Output of the printer is stripey, and cleaning the print heads does not work

HP Recommended
HP Smart Tank Plus 555
Microsoft Windows 10 (64-bit)

When printing solid blocks of colour, the printer leaves white horizontal lines inside them. This is especially noticeable in "Normal" or "Draft" printing modes; it's not as bad in "Best".

So I tried doing a cleaning of the print heads (using the HP Smart program on the computer), but that has not helped: the stripes remain.

I tried to take a look at the print heads themselves, but the printer won't let me: when I open the front panel, it does not allow me access to the print heads. (It assumes there's nothing wrong with them, apparently.)

So what can I do now? Do I need to return the printer? My other problem I posted about two months ago - https://h30434.www3.hp.com/t5/Inkjet-Printing/Smart-Tank-555-won-t-feed-glossy-paper/m-p/7638387#M87... - has also never been solved.

 

I also have the problem that the printer does not print enough yellow. Not just when printing from the computer, but also when making colour copies of photographs (using the scanner): yellow comes out too light compared to the original; orange comes out too red, etc. Could that be the same printhead-related problem, or do I need to make a different post about that?

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@MrLister

 

Welcome to the HP support community.

 

There seem to be multiple issues with the printer.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 3 of 4
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HP Recommended

Thanks for your answer. However, there is no "Show options" on that page. There is only "HP Virtual Agent" (the toy for wasting your time with), and "Message us", which seems to direct me to the UK site of WhatsApp. What am I supposed to to there? Reiterate what the problems are?

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HP Support Agent
HP Support Agent
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Message 4 of 4
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Hi @MrLister,

 

I have sent you a private message with the details of the phone support team, can you check.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

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