Output tray assembly? (spring has dislodged)

[ShooterQ]

A small spring has dislodged inside the output tray such that the extender tray will not retract.  I have opened the tray but cannot readily ascertain where the spring should reattach.

[A4Apollo]

Hi! @ShooterQ, Welcome to HP forums.

I understand that you have issues with output tray on your printer.

Don't worry I will try to help you out.

Did you make any changes to your printer?

Resetting the printer can force some types of scanners to calibrate which might fix the problem.
Remove any items from the scanner glass and automatic document feeder (ADF), then close the scanner lid.
With the printer turned on, disconnect the power cord from the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into a wall outlet.
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the printer.

We don't have service manuals for printers, you have to contact HP and get the service options.

Link to contact HP.

Have a wonderful day ahead! 🙂

Have a beautiful day ahead! 🙂

[ShooterQ · Accepted solution]

Did you even read my message? No matter. I have fixed the problem already.

[A4Apollo]

@ShooterQ, Thanks for your quick response and time.

I'm glad that you were able to fix the problem yourself.

We don't have hardware service manuals for any HP printers, It has to be sent to a service center to get it fixed.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,            

Have a great day!  🙂

[dam099]

How did you fix this? I have a similar problem, opened up the tray and there is a little spring which was dislodged but cant figure out where it goes.