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‎01-12-2020 11:23 AM

HP Recommended
Product: HP deskjet 2600

Brought my printer yesterday, unable to use or complete set up due to ‘output tray closed’ error even though the door is open! Some please help as I need a working printer ASAP 

5 REPLIES 5

‎01-12-2020 11:26 AM - edited ‎01-12-2020 11:29 AM

HP Recommended

Can you make a simple copy? Is attention blinking red?

 




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‎01-12-2020 11:53 AM

HP Recommended

The printer won’t allow me to action anything, I get the resume icon and the colour ink icon flashing together, and the HP app gives me the error message for the output tray being closed.  

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‎01-12-2020 12:21 PM

HP Recommended

The colour ink cartridge is giving you the trouble, the HP app detects a wrong error. Try removing the colour ink cartridge, the printer should work with black cartridge only, then the resume icon should be off, and colour ink icon on.




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‎01-12-2020 01:28 PM

HP Recommended

I’ve tried that but I’m still having the same error 🙁

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‎01-13-2020 12:01 AM

HP Recommended

Return it, it's new, you should be printing not troubleshooting.




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