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‎06-29-2020 07:45 PM

HP Recommended
Product: Example: HP 9010 printer
Operating System: iOS

Output tray is stuck

 

1 REPLY 1

‎06-29-2020 08:45 PM

HP Recommended

Greetings Kathyu,

Can you try the following? Press and hold the two buttons on both sides of the output tray to move out the output tray from the printer. In your case, you may need to first align it and then tug the tray pretty hard.
I need more details on how it is stuck, did it happen while you had a paper jam?

https://support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/docume...

 

If I have helped you solve your issue please mark it as solved

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I am an HP employee and am speaking for myself, not for HP
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