03-26-2020 10:14 AM
My printer recently said it needed a replacement printhead which was sourced and installed (a brand new printhead). However, when I went to put the cartridges back in the printer that I had previously been using, it said I needed to install new cartridges. The cartridges are about 90% and since a new set are £125, I refuse to buy new ones until these are empty. I tried to reset the printer to accommodate this issue but I still get the same message. Is there anyway to override this message and continue to use the cartridges I already have? Cartridge protection was already turned off on the printer before so that doesn't work.
03-26-2020 10:28 AM - edited 03-26-2020 10:28 AM
With the new printhead, you should receive 4 new setup ink cartridges that need to be used for a new printhead initialization.
You can save your old used cartridges, they will work later after the ones new you got with the new printhead are emptied.
03-26-2020 11:32 AM
03-26-2020 12:29 PM
If you want to risk trying there is a resets menu in the hidden menu. The first level is a partial reset. If partial reset isn't helpful full reset and finally OOB ( out of box) reset maybe that will help.