07-18-2019 10:04 PM
I’m a teacher who uses my Envy 5660 to print classroom materials. When I print pdf’s, the background of the images comes out black. I print off of my iPad running software 12.3.1 and have tried printing from many different apps with no avail. This is especially frustrating because my mom, who has the exact same printer, prints my files correctly.
07-22-2019 06:51 AM - edited 07-24-2019 10:22 AM
@Helen51, Welcome to the HP Support Community!
Have you tried printing a Word document or Webpages and check if the issue persists?
Update the printer firmware
Click here to download and install the latest firmware from your computer.
Click here to know different methods of updating printer firmware.
Also, update the software on your iPad
Click here to know how.
If the background color is selected as black, that could be the reason the printer is filling the image with black. Let's try changing the background color:
Note: Try this on a MAC
1.) Right click on the picture/document that you want to print, select Open With and select Preview.
2.) Click Preview and select Preferences.
3.) Click Windows background: and Choose the desired color.
4.) Click File and select Print.
Let me know how this goes.
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I am an HP Employee
07-23-2019 09:54 PM
My printer firmware is up to date. So is my iPad. Printing from a website doesn’t solve the problem.
As for changing the background color, I’m on an iPad. There is no way to right click.
I’m still getting a black border and need help.