PRINTER BLACK CARTRIDGE NOT MAKING CONTACT MESSAGE KEEPS COMING UP TELLING ME TO REMOVE CARTRIDGE AN

[CMS84]

HP ENVY 5545 PRINTER.  PRINTER BLACK CARTRIDGE NOT MAKING CONTACT MESSAGE KEEPS COMING UP TELLING ME TO REMOVE CARTRIDGE AND REINSTALL CARTRIDGE AND PRESS OK.  DONE IT SEVERAL TIMES WITH SAME MESSAGE.  COLOR CARTRIGE IS OK.

[Betty0610]

@CMS84

Welcome to the HP Support Community.

If you insert an old black cartridge or any other black cartridge, do you still see the error message?

If yes, then follow these steps: https://support.hp.com/za-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/7519785/do...

If no, then it's an issue with that particular black cartridge. I recommend you to contact the HP Support Team for an exchange or contact the store/online store from where you bough it.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!