12-21-2019 03:09 PM
@STUPID3 Welcome to HP Community!
I understand that you are getting cartridge error.
Please follow the below steps and let us know the result.
Clean the ink cartridge contacts
Open the ink cartridge access door.
Wait until the carriage stops moving before you continue.
Remove an ink cartridge, clean the copper-colored contact, and then insert the ink cartridge into its slot.
Repeat these steps for the other ink cartridges.
Make sure no ink cartridge is sticking out farther than the other ink cartridges.
Close the ink cartridge access door.
Try to print.
You can refer this HP document for more assistance:- Click here
let me know how that pans out,
And the answer to the above question will help me, help you!
Keep me posted, and if any of the above questionnaires helped resolve the issue,
Mark this post as an "Accepted Solution".
12-23-2019 07:46 PM
cleaning the cartridges and the print head did not solve the problem. I'm still getting a print head not detected error although I can check the ink levels so that tells me it's communicating with the cartridges just not printing.
12-24-2019 08:02 AM
Thank you for the update.
Please reset the printer and check.
Reset the printer to recover from printer failures.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
Turn the printer on.
Please install the ink cartridges one by one.
If the issue still persists, replace the ink cartridges and check.
Have a nice day!!
12-25-2019 06:04 PM
tried as suggested and disconnected the printer after first removing the cartridges then reconnected the power supply and turned the printer on and reinstalled the cartridges and it still can't see the cartridges. Anything else I can try or is it time to buy a new printer?