PRINTER FAILURE HP OFFICEJET PRO 6968

[Raj1788]

@SunnyDazs

Thanks for joining HP Community!

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, refer to the below documents.

'Printer Failure' Error : https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

 Resolving 'Ink System Failure', 'System Supply Problem' Errors: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[SunnyDazs]

The hard restart did not work.  Still getting the same error message and it will not print.  

[Raj1788]

@SunnyDazs

This is a hardware issue with the printer.

I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp

Keep me posted on further assistance. I hope that helps! 

Have a great day ahead!

[n21s21]

I had the same issues mentioned here. When I called I was told I was too aggressive and broke the printer and that I need a new one. Save your time and just get a new printer. 

PS: I am super careful with electronics, and I know I wasn't aggressive. The fact that so many people are having the same issues, IT IS THE PRINTER! not people breaking them! 

Anyway I feel like this was a huge con. I have had this printer for just a little over a year. 

[Raj1788]

@n21s21

Thank you for joining HP Community.

'Printer Failure' Error : https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

 Resolving 'Ink System Failure', 'System Supply Problem' Errors: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

If you have tried all the steps mentioned in the Above documents and if the issue persists, I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Vince2020]

I am having the same exact issue. The ink cartridges are stuck on the right side and will not move. I tried all of the other trouble shooting steps with no luck.. 

[KrazyToad]

@SunnyDazs

If the issue persists after performing all the troubleshooting steps, I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[mh38]

Hi,

I have the exact same issue as you. I change the 3 color ink cartridge and then when I close the lid, I got the error message. the ink cartridges are stuck on the right side and will not move. I tried all of the other trouble shooting steps and nothing fixed it. Were you able to fix the problem? if yes, what did you do? 

[sandytechy20]

@mh38

Welcome to HP support community.

If you have tried all the troubleshooting steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.