03-03-2019 10:31 AM
IT STOPPED PRINTING AND I HAVE CLEANED THE PRINTHEAD. REPLACE INK CARTRIDGES WITH GENUINE HP PRODUCTS. CHECKED THE ROLLERS AND BACK OF PRINTER.
I HAVE TRYING TO PRING DOCUMENTS FROM MY COMPUTER.
THE PRINTER WILL NOT PRINT PRINT REPORT.
I AM NOT SURE WHAT TO DO. I HAVE FOLLOWED THE INSTRUCTIONS FROM HP WEBSIDE FOR HELP. I AM NOT EXPERT ON PRINTERS, I APPRECIATE YOUR HELP.
JUST A THOUGHT, SHOULD I GO TO BEST BUY AND HAVE THEM CHECK MY PRINTER. IS WORTH TO REPLACE IT?
THANK YOU FOR YOUR TIME AND ADVICE.
03-04-2019 03:13 PM
Thanks for reaching out to the HP Support community!
Doing a Power reset may fix this issue.Let's try the following steps:
- Make sure this printer is plugged into a direct wall, not a surge protector.
- Turn the printer on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet. Wait at least 60 seconds
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Try making a copy and check if it works.
Let me know what happens.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee
03-10-2019 12:40 PM
This solution did not help me. I need to find out why the printer is asking for colorlok@papers for printing. I don't need this paper.
I have done all solutions recommened to fix the printer. The rollers do not pick paper because it asking specific kind of paper.
How do I correct this?
Your help is appreciated. I have documents I need to print ASAP.
03-11-2019 10:06 AM
Do you get this alert only when you are printing?
Are you able to make copies from the printer?
Let's try to disable the 'Printer Status Notification' and check if that fixes the issue.
Step 1: Go to the Windows start menu > Control Panel.
Step 2: Select 'View Devices and Printers' under 'Hardware and Sound'. This displays the list of available printers.
Step 3: Right-click the HP printer, and then select Properties.
Step 4: Click the Device Settings tab.
Step 5: In the Installable Options section, set Printer Status Notification to either Enable or Disable. Click OK.
The following conditions describe the possible situations that can enable or disable the Printer Status Notification setting in the driver's Device Settings properties.
Let me know if it works.
I am an HP Employee
05-21-2019 04:50 PM
I need more help and I may not understat how to go about it to correct the printer. I have tried a few times to correct but I am not tech savy. I need further assistant. Can i speak to live person?
I appreciate your understanding help for me.