PRINTER PRINTING PROBLEMS

[24ggirl]

I’m having Problems with my printer. I can’t use this product at all because I get this message on the screen that says X printer failure. It also says, There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

I have done what it wanted me to do and it still doesn’t help as I have tried it several several times and nothing.

What has caused this?

What do I do to fix this?

[KrazyToad]

@24ggirl

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Next ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Also follow the instructions in this Link: https://support.hp.com/in-en/document/c03439615

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[24ggirl]

I think I know why it’s misbehaving the way it is now. When I went to take the cartridges out I used a flashlight in there just to see what was going on and I noticed that the black ink cartridge leaked and it got all inside the thing that holds the cartridges. Now that we know that can you tell me if I can get a new cartridge holder? I believe that will solve the problem. I tried cleaning it out and it still didn’t work.

[Jay_G24]

Hi @24ggirl,

Welcome to the HP Support Community. 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[24ggirl]

I'm not exactly sure how to send you a private message but I'll tell you I'm in the United States and in the state of Texas.