02-07-2020 10:49 PM
CANT PRINT 270 GSM PHOTO PAPER IN MY H.P DESKJET
02-11-2020 05:39 PM
Welcome to HP support community.
Clean the paper rollers
Turn on printer.
Remove paper from the input tray.
Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button seven times, and then release the Power button.
The printer makes mechanical noises. Wait until the printer is idle and silent before you proceed.
Try to print.
Clean ink smears
Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button eight times, and then release the Power button.
The printer feeds one page slowly and makes mechanical noises.
Wait until the printer is idle and silent before you proceed.
Manually clean the paper rollers inside the input tray area
Turn off the printer, and then disconnect the power cord.
Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
Disconnect the USB cable, if it is connected.
Raise the input tray.
Lift and hold the input tray shield.
Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.
Use a flashlight to look through the open input tray and find the gray paper pick rollers.
Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the swab.
Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Lower the input tray shield.
Allow the rollers to dry (approximately 10 minutes).
Reconnect the USB cable to the printer if necessary.
Reconnect the power cord to the rear of the printer, and then turn on the printer.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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I am an HP Employee
02-13-2020 02:57 PM