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Kristye5
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Message 1 of 2
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Page printing completely black

Microsoft Windows 7 (32-bit)

HP OfficeJet 8710 printing - the printout is completely black, soaking paper so paper jams

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HP Support Agent
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HP Recommended

Page printing completely black

@Kristye5

 

Do you experience the same issue when making photocopies?

 

Please Print a Quality Diagnostic Page and let me know if the issue persists

 

  1. Load plain white paper in the input tray.

  2. On the printer control panel, swipe down to open the Dashboard, touch the Setup icon , swipe up on the display, touch Reports, and then touch Print Quality Report.

    Animation of printing a print quality report from the printer control panel

    A Print Quality Diagnostic Page prints.

    Example of the Print Quality Diagnostic Page

Keep me posted

KrazyToad
I Am An HP Employee

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