02-03-2020 06:24 AM
HP OfficeJet 8710 printing - the printout is completely black, soaking paper so paper jams
02-05-2020 12:52 PM
Do you experience the same issue when making photocopies?
Please Print a Quality Diagnostic Page and let me know if the issue persists
Load plain white paper in the input tray.
On the printer control panel, swipe down to open the Dashboard, touch the Setup icon , swipe up on the display, touch Reports, and then touch Print Quality Report.
A Print Quality Diagnostic Page prints.
Keep me posted
I Am An HP Employee