01-24-2020 03:29 PM
I would guess you need to adjust / set the Media you are using for the print job.
For more information about adjust media types, please see section at the end of the message that references the User Guide
HP Smart - Mobile - Set the Media type and Paper Size
Open HP Smart app
Click Settings wheel
Select Add / Set Up a Printer
Select Tray and Paper
Make adjustments and click Apply to save changes
General Example - HP Smart Mobile - Set Tray / Paper
NOTE: Exact settings are printer dependent
Set up the print job...
Example - Print Job Setup - HP Smart Mobile
References and Resources
Mobile Printing – Options, How-to, Help, and Information
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Read this document first - List of printers and supported applications
“Print Anywhere App” Supported on Select Printers
HP Smart - iOS and Android - Download, How-to. Videos, and FAQ
HP Smart – Reference Sheet
HP Mobile Printing – “Show and Tell” – Step by Step How-to
Learn how to connect and use your printer with your device
HP Smart for Windows
Learn how to use HP Smart on your Windows 10 computer
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
Links to HP Smart software for Windows and Mobile devices, includes an FAQ section
Section Load Media - Starting on Page 10
Paper Setting on Printer Control Panel
Check / Adjust / Retain the Paper at the Printer Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
IF applicable for your printer:
On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK
NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom
Reference and Resources – Places to find help and learn how to use your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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