Resolve Windows 10 or update issues on HP computer or printer– Click Here
The wiper for the in cartridges doesn't get out of the way for the paper to enter properly
@Tritontr21, Welcome to HP Support Community!
I see that the printer is unable to pick up the paper, I'd recommend you follow the steps from the document An 'Out of Paper' error displays, printer does not pick paper to isolate and resolve the issue.
If the issue persists, it could be a hardware failure. Let me know the outcome.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
Didn't find what you were looking for?
Ask the community