I experienced a paper jam and needed to remove the paper path cover, the rollers and then a long off white piece located below the rollers fell off. I can't seem to find out how to properly replace these parts. Can someone provide me with a diagram or instruction video?
I understand your concern, but the rollers are not customer-replaceable parts and you may want to seek help from the local store nearby or you can contact HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!