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‎12-07-2019 10:32 AM - edited ‎12-07-2019 10:38 AM

HP Recommended
Product: HP 4520
Operating System: macOS 10.14 Mojave

After installing new ink cartridges the printer displayed a paper jam error. We have completed all possible steps to clear the message. We have watched help videos and followed the steps for clearing the message. Also, there is no paper stuck in the tray. However, I am unable to clean page smears because the paper jam continues to pop up after hitting ok. I am unable to clear it and move past it. Can you please advise how I can clear it to clean the page smears? Of course our warranty only expired 3 weeks ago and we just spent $45 on ink.

 

1 REPLY 1

‎12-10-2019 03:02 AM

HP Recommended

@mksteele78, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Paper Jam Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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