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Message 1 of 6
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Paper Jamb

HP Recommended
HP Officejet Pro 8600
Microsoft Windows 10 (64-bit)

My HP Officejet Pro 8600 had a paper jamb. I cleared out the jamb and small pieces. It continues to give me a paper jamb error message and won't allow me to print. Any suggestions?

 

5 REPLIES 5
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HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

@ClimbntheLadr

 

Welcome to the HP Support Community.

 

Let's try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 3 of 6
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No, I have done all of these steps many times. Still doesn’t work.

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HP Support Agent
HP Support Agent
11,204 11,190 616 452
Message 4 of 6
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Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Nope, my Firmware is already up to date. Didn't help.

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HP Support Agent
HP Support Agent
11,204 11,190 616 452
Message 6 of 6
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I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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