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Dennylg
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Paper Jams

OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

I have had my Officejet Pro 8720 with second paper tray for about ten months now. I print about thirty pages a week from the second tray. Recently the paper started jamming each time I print. Sometimes, I can get a page printed, but not often. The printer works well from the main tray. i use two trays so i can have two paper sizes available. it matters not which paper size I am using. I am printing duplex almost all the time. The paper is making it up to the exit on the top, but is curled at one corner or twisted slightly, enough to cause a jam. It is frustrating me to no end. I appreciate any advice. I may have to send in a warranty repair on it but woud prefer to clean or adjust whatever it needs myself. Thank you.

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HP Support Agent
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Message 2 of 3
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Paper Jams

@Dennylg

 

Welcome to HP support community.

 

Clean the rollers inside the rear of the printer.

  1. Turn off the printer, and then disconnect the power cord and any other cables.

  2. Turn the printer so that the rear access door faces you.

  3. Press the two tabs inward to open the rear access door, and then remove any jammed paper.

    Image: Opening the rear access door

  4. Press the two buttons on the paper path cover, and then pull the cover out of the printer.

    Image: Removing the paper path cover

  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  6. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Image: Clean the rollers in the rear of the printer

  7. Repeat the cleaning steps on the paper path cover rollers.

    Image: Cleaning the paper path cover rollers.

  8. Allow the rollers to dry completely (approximately 10 minutes).

  9. Insert the paper path cover back into the printer.

  10. Close the rear access door.

  11. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Dennylg
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Paper Jams

Thank you for the support. It took me several days to get back to this, but it worked wonderfully. I have my printer back.

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