01-27-2020 05:12 PM
Every time I try to print the paper gets jammed right behind the ink carriage. It previously wouldn't pull the paper down into the printer so I cleaned the rollers and that helped with the issue of not pulling the paper down but now its still getting jammed every time. Does anyone have any suggestions of what is causing this?
01-30-2020 02:06 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing a paper jam issue.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
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