01-05-2020 12:49 PM
The printer went into alignment mode, and after a bit i got the message that "paper detected does not match paper size or type selected". Since I didn't specify a paper size or type, I'm not sure what to do next. I suspect there's a step i'm missing, but i can't figure out what to do to fix this. The paper is regular 8.5x11 copy paper.
01-08-2020 03:01 AM
@AlexandraMoon, Welcome to HP Support Community!
Reset the printer
Reset the printer to clear any hardware issues or error states.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
Also, Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.
If the issue persists, I'd like to know the following-
Does the error message appear on the printer or the computer?
What is the Operating System installed on your computer?
Keep me posted for further assistance.
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