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Paper feeb issue

Officejet 7110
macOS 10.15 Catalina

My printer was working fine, then suddenly, paper won't feed properly. When we go to print the tabloid paper is pulled up from the tray to the printing area fine but then gets stuck on something, the feed rollers keep going so the paper crinkles up. We've cleaned where we can, but it still is doing this. The printer is under a year old.

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HP Support Agent
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Paper feeb issue

@PeterD10, Welcome to HP Support Community!

 

What happens when you use regular plain paper?

What happens when you make photocopies on the printer?

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

Also, if you have followed the steps from the document A 'Paper Jam' Error Displays on the HP Officejet 7110 Wide Format ePrinter Series and the issue persists, it could be an issue with the pickup rollers.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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