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‎12-14-2019 04:36 PM

HP Recommended
Product: HP Inject 3860
Operating System: Microsoft Windows 10 (32-bit)

I am having issues where my printer is not picking up paper I have cleaned off the rollers and still it keeps giving message of load paper. how can I fix it.

3 REPLIES 3

‎12-17-2019 12:12 PM

HP Recommended

@firekitten

 

Welcome to the HP Support Community.

 

The Printer model number that you've shared is incorrect. Please share the correct Printer name to help you further with this.

 

Thanks 🙂


I am an HP Employee

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‎12-17-2019 12:20 PM

HP Recommended

Sorry it should be 3830 can you suggest what I can do

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‎12-17-2019 01:59 PM

HP Recommended

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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