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Rickdsmith
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Message 1 of 2
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HP Recommended

Paper jam and carriage jam message

Envy 5642 printer
Microsoft Windows Vista

Recommended remedies do not work. There is no paper obstruction and carriage moves freely. What next?

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Message 2 of 2
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Flag Post
HP Recommended

Paper jam and carriage jam message

Hello, 

 

I hope you have tried all the steps mentioned in the troubleshooting document as mentioned in below URL.

https://support.hp.com/in-en/document/c04759464 

 

If issue still persist, then kindly check for more information in your INBOX. Click the envelope icon on top-right of this window.

Regards,
Jabzi

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Although I am an HP employee, I am speaking for myself and not for HP.
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