01-24-2020 10:27 PM
Recommended remedies do not work. There is no paper obstruction and carriage moves freely. What next?
01-25-2020 12:38 AM
I hope you have tried all the steps mentioned in the troubleshooting document as mentioned in below URL.
If issue still persist, then kindly check for more information in your INBOX. Click the envelope icon on top-right of this window.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.