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Jonesius Student
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Paper jam cleared, no longer prints black

HP officejet 6962
Microsoft Windows 10 (64-bit)

Had a mysterious paper jam.  Never had one with this model.  page was partially printed and stuck in trolley before exiting to tray.  cleared paper, and reprinted.   Pages came out blank.  Help!  Please!

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HP Support Agent
HP Support Agent
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HP Recommended

Paper jam cleared, no longer prints black

@Jonesius,

 

Welcome to the HP Support Community!

 

Are you facing the same issue when you make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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