Paper jam message

[ClaudeArrieu]

My 3831 printer constantly gives a paper jam message, even though there is none. As result I cannot print or scan. I have tried the various suggestions about disconnection, with no result. Can anyone help, please?

[Raj1788]

@ClaudeArrieu

Thank you for joining HP Community.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then update the firmware for the printer using the below link: 

Click here: https://support.hp.com/in-en/document/c02919168

Refer to this document: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/model/97292... for  Paper Jam.

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[ClaudeArrieu]

Thank you for your response. However, I followed your advice, but when it came to updating the firmware it was indicated that this was already up to date. The problem remains exactly as before.

[TEJ1602]

@ClaudeArrieu

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rutz]

Hello,

Kindly go through the document https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/model/97292... and check if you have tried all the steps.

Let us know if the issue continues to  persist.

Give Kudos to say "thanks" by clicking on the "thumps Up icon" . Click "Accept as Solution" if it solved your problem, so others can find it. Although I am an HP employee, I am speaking for myself and not for HP