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Paper jam

HP Envy 5546 printer
Microsoft Windows 8.1 (32-bit)

Message Paper Jam on my HP Envy 5540 printer.

Cleared paper, restarted printer same message Paper Jam, followed HP support instructions to clear paper jam, carefully and clearly.

Although the printer goes through the motions of preparing to print, it stops then displays paper jam message. Help please.

Malky22

 

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Paper jam

@Malky22 

 

Not sure ...

 

Although the Troubleshooting document is pretty long, there are a limited number of known solutions.

 

Generally, all else equal (and tried), there is either a tiny bit of paper hiding (perhaps under / behind a drawer) or the printer needs to be Reset.

 

If you did not do so, be sure to complete Step 5 (Reset).

 

Troubleshooting ...

HP DeskJet, ENVY 5640, 5660 Printers - 'Paper Jam' Error

 

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5546 All-in-One Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Kind Regards,
Dragon-Fur
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Paper jam

Thank you, tried your suggestions, but no luck.

Keep safe Keep well

Malky22

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