cancel
Showing results for 
Search instead for 
Did you mean: 
Metta1
New member
1 0 0 0
Message 1 of 2
65
Flag Post
HP Recommended

Paper jammed, can't detect paper.

HP Ink Tank 310 Series
Microsoft Windows 10 (32-bit)

Hey everyone, I need help. 

My printer was printing fine last week and now there are some issues. The printer receives the paper but only halfway. It gets stuck, and then the printer says it can't detect any paper. When I took the paper out, it was all crumpled. I checked inside and it doesn't appear to have anything stuck. 😞

1 REPLY 1
HP Support Agent
HP Support Agent
6,290 6,277 457 500
Message 2 of 2
20
Flag Post
HP Recommended

Paper jammed, can't detect paper.

@Metta1, Welcome to HP Support Community!

 

I would recommend you follow the steps form the document HP Ink Tank 310, 410 Printers - 'E4' Error (Paper Jam). If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation