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Paper jammed, can't detect paper.

HP Ink Tank 310 Series
Microsoft Windows 10 (32-bit)

Hey everyone, I need help. 

My printer was printing fine last week and now there are some issues. The printer receives the paper but only halfway. It gets stuck, and then the printer says it can't detect any paper. When I took the paper out, it was all crumpled. I checked inside and it doesn't appear to have anything stuck. 😞

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Paper jammed, can't detect paper.

@Metta1, Welcome to HP Support Community!


I would recommend you follow the steps form the document HP Ink Tank 310, 410 Printers - 'E4' Error (Paper Jam). If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


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