Paper jams

[Debbi6564]

Am constantly getting paper jams and they appear to be happening under the blue paper guide.  I have followed all of the resolution steps but nothing has fixed it.

My service id is 29092

[Riddle_Decipher]

@Debbi6564 Here's a few things you need to know about paper jams, and how to deal with the error:

NOTE: 

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Step 1: Clear jammed paper from inside the printer

Remove any loose or jammed paper from inside the printer.

1. Turn on the printer.

2. Open the front door, and then lift the ink cartridge access door.

   1. Front door

   2. Ink cartridge access door

3. Wait until the carriage stops moving before you continue.

4. With the printer turned on, disconnect the power cord from the rear of the printer.

      WARNING: 

   To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer

5. Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper.

   

6. Remove the paper path cover.

   

7. Use both hands to remove any jammed paper from inside the printer.

   

8. Align the sides of the paper path cover to the guides inside the printer, and then slide it into the printer.

   

9. Make sure the paper path cover sits fully in place. It should be fully seated without either edge closer to the side than the other.

   Good

   Bad

   

   

10. Close the ink cartridge access door, and then close the front door.

    

11. Reconnect the power cord, and turn on the printer.

12. Try to print. If the error persists, check for jammed paper in another area of the printer.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & Skip to Step 2 onward.

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.