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Hello,
In order to help you, please follow the instructions in the HP link A 'Paper Jam' Error Displays on the HP Officejet 7610 Wide Format e-All-in-One Printer Series.
In some cases, remove the ink cartridges and reset the printer can solve the error.
- Turn on the printer.
- Before continuing, wait until the printer is idle and silent.
- Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges of the printer.
- With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord into the outlet.
NOTE: HP then recommends reconnecting the printer's power cord directly into a wall outlet.
- Reconnect the power cord to the back of the printer.
- Turn on the printer, if it does not automatically make it.It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
- Wait until the preheat cycle and until the printer is idle and silent before continuing.
- Reinsert the ink cartridge, and then close the access door to the cartridges.
- Print a calibration page, if prompted.
- If you disconnected the USB cable, reconnect it to the back of the product.
- Try to print.
In case of need, do not hesitate to solicit us.
Best regards,
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