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Paper not feeding on new 5212

Hp5212

Help didn’t solve problem. Paper won’t feed on my new 5212

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Paper not feeding on new 5212

@Fubsy, Welcome to the HP Support Community!

 

What size and type of paper are you using?

 

The printer may not pick the papers if not loaded correctly or if the rollers have issues. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Refer to this document to know how to load papers.

 

Also, perform step 3 mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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