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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Welcome to HP support community.
Clean the paper feed rollers
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Turn off the printer, and then disconnect the power cord and any other cables.
WARNING:
You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
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Raise the input tray.
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Lift and hold the input tray shield.
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Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
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Lightly dampen a cotton swab with water, and then squeeze any excess liquid from the swab.
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Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
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Lower the input tray shield.
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Allow the rollers to dry completely (approximately 10 minutes).
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Reconnect the power cord and any other cables, and then turn on the printer.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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