01-24-2020 08:53 AM
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Clean the paper feed rollers
Turn off the printer, and then disconnect the power cord and any other cables.
You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
Raise the input tray.
Lift and hold the input tray shield.
Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
Lightly dampen a cotton swab with water, and then squeeze any excess liquid from the swab.
Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Lower the input tray shield.
Allow the rollers to dry completely (approximately 10 minutes).
Reconnect the power cord and any other cables, and then turn on the printer.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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