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Paper tray is empty appears on OSX
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Top Student
Posts: 5
Member Since: ‎04-21-2017
Message 21 of 30 (815 Views)

Re: Paper tray is empty appears on OSX

I am continuing to print successfully wirelessly, but guess what?  I am still getting the "paper tray empty" message. So maybe the message and the problem were not connected. Maybe your guess is right, Enzo!

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Top Student
Posts: 6
Member Since: ‎04-15-2017
Message 22 of 30 (811 Views)

Re: Paper tray is empty appears on OSX

Same happens to me too.

I inserted 6 sheets of Photopaper and after a reset in the macs preferences and installing the drivers in  the preferences window, the message did not come again (When i only did the softreset in preferences, without filling the phototray, the message disappeared only temporary.)

Top Student
Posts: 6
Member Since: ‎04-15-2017
Message 23 of 30 (791 Views)

Re: Paper tray is empty appears on OSX

Please correct me if i am wrong: There is no description about this message in the manual , leaving us in doubt about this message!

Honor Student
Posts: 3
Member Since: ‎05-08-2017
Message 24 of 30 (741 Views)

Re: Paper tray is empty appears on OSX

I was having the same problem -- "Paper tray is empty" was appearing in OSX and I couldn't print.

I think the problem went away when I switched to the second instance of my printer (automatically named ..."-2") that I already had installed on my Mac.  I CAN print using that one, EVEN with the "Paper tray is empty" warning.

 

It seems that in my situation the paper tray warning message was unrelated to being able to print.

 

The "Paper tray is empty" warning went away when I put paper in the photo paper tray.

This is odd, since I've been using my printer for about 6 months and it never before cared that the photo paper tray was empty.  Now it does, so I keep paper in it.

 

I don't know what's different about my second instance of the printer.  But using that one seemed to do the trick...  for now.

 

 

 

 

 

 

Honor Student
Posts: 3
Member Since: ‎05-08-2017
Message 25 of 30 (740 Views)

Re: Paper tray is empty appears on OSX

I was having the same problem -- "Paper tray is empty" was appearing in OSX and I couldn't print.
I think the problem went away when I switched to the second instance of my printer (automatically named ..."-2") that I already had installed on my Mac. I CAN print using that one, EVEN with the "Paper tray is empty" warning.

It seems that in my situation the paper tray warning message was unrelated to being able to print.

The "Paper tray is empty" warning went away when I put paper in the photo paper tray.
This is odd, since I've been using my printer for about 6 months and it never before cared that the photo paper tray was empty. Now it does, so I keep paper in it.

I don't know what's different about my second instance of the printer. But using that one seemed to do the trick... for now.

 

HP Envy 7640

Top Student
Posts: 6
Member Since: ‎04-15-2017
Message 26 of 30 (722 Views)

Re: Paper tray is empty appears on OSX

What do you mean by second instance; May be u set up the printer twice without deleting the first setting?

Honor Student
Posts: 3
Member Since: ‎05-08-2017
Message 27 of 30 (717 Views)

Re: Paper tray is empty appears on OSX

Yes, that's what I mean.  I set it up twice.  But I've been using the first one since I had the printer.  When I switched to the "-2" it doesn't have the problem.

Top Student
Posts: 6
Member Since: ‎04-15-2017
Message 28 of 30 (715 Views)

Re: Paper tray is empty appears on OSX

maybe another driver in second setup or a failure in installation

Student
Posts: 1
Member Since: ‎05-21-2017
Message 29 of 30 (664 Views)

Re: Paper tray is empty appears on OSX

You are my hero!!

 

It worked after installing the printer a second time and making the "new" printer the default. printer.

 

Thank you so much!!

Student
Posts: 1
Member Since: ‎08-08-2017
Message 30 of 30 (394 Views)

Re: Paper tray is empty appears on OSX

this is the worst UX I have ever had ..... brand new printer, why should we all be wasting our time with absurd partial re-sets and soft re-sets and indeed spending useful time on this forum?  Mac is a universal device, works with pretty much everything except apparantly HP.

 

I didn't buy this pretty but apparantly useless heap of junk in order to waste my time, I actually wanted some printing done.  I will never buy an HP product again.

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