03-30-2017 01:52 AM
I cant remember and I suspect that the service menu contains options for bricking the printer so HP probably don't want it out in the wild. Anyone needing to do this probably needs to bite the bullet and contact support directly.
03-30-2017 08:14 AM
from the home screen of the printer where is says copy , scan , apps
tap the bottom left corner of the screen for 5 times where the back arrow normaly is located
then on the screen it should say " support menu "
then on the screen again you will see an arrow going left and right
press the right arrow til you see resets menu
press the right arrow again til you see semi-full reset
04-06-2017 04:37 PM
I tried this didn't work. Actually tried with a semi full reset and partial reset. Still say printer try empty, but it will print the calibration page.
Any other ideas?
04-15-2017 06:38 AM
"From the Home screen of the printer" Please what is ment here?: Homepage of the printer? which is accessed by entering the IP into zhe browser of the computer or the menu of printers display?
04-21-2017 04:30 AM
Enzo, you tap the bottom left side of the little screen on the front of the printer. What I saw was a bit different from what is described here (I have an Envy 5640) but I did get to the option of a partial reset. Sadly, it went through the whole process including printing a recalibrating sheet, but I am still getting the same "paper tray empty" message, so still can't print from my computer. I am really feeling desperate about this. I am using a Mac OS Sierra 10.12.4.
04-21-2017 04:40 AM
Please could you explain this a bit more precisely?On my Mac I can go in to Preferences and choose "printers & scanners", then get to my HP 5640. If I click on the + sign it asks me for Name, Location and Use. I don't know what to say. And I don't know how to print from this page if I do manage to add my printer in again. Help!
04-21-2017 04:43 AM
Thomas, I already posted this message in reply to your post, but it was printed later on in the discussion, so I'm repeating it here: Please could you explain this a bit more precisely?On my Mac I can go in to Preferences and choose "printers & scanners", then get to my HP 5640. If I click on the + sign it asks me for Name, Location and Use. I don't know what to say. And I don't know how to print from this page if I do manage to add my printer in again. Help!
04-21-2017 06:28 AM
I uninstalled and re-installed the printer software with resulting complete success. I can now print and scan wirelessly using my Mac + Envy printer. (But what a miserable waste of a whole morning!) I am very grateful to all the people who posted this problem and their solutions. Much less so to HP, who seem to havae abandoned us to our misery. Very best wishes to those who are still struggling.
04-21-2017 10:15 AM
I just have a guess now:
The message "paper tray is empty" in the interface of the computer:
What does this message tell us:
1) The normal tray (writing paper) is empty?
2) Photo paper tray is empty?
3) At least one of the two trays is empty?