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Paper tray is empty appears on OSX
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Tutor
Posts: 5
Member Since: ‎03-21-2016
Message 11 of 29 (395 Views)

Re: Paper tray is empty appears on OSX

I cant remember and I suspect that the service menu contains options for bricking the printer so HP probably don't want it out in the wild. Anyone needing to do this probably needs to bite the bullet and contact support directly.

Honor Student
Posts: 2
Member Since: ‎03-29-2017
Message 12 of 29 (388 Views)

Re: Paper tray is empty appears on OSX

I found that if I added a new instance of the printer in System Preferences that I could print using it.  It still says "Paper tray empty" but it allows me to print.

Tutor
Posts: 11
Member Since: ‎06-21-2016
Message 13 of 29 (382 Views)

Re: Paper tray is empty appears on OSX

Try this 

 

from the home screen of the printer where is says copy , scan , apps 

 

tap the bottom left corner of the screen for 5 times  where the back arrow normaly is located

then on the screen it should say " support menu "

 

then on the screen again you will see an arrow  going left and right 

 

press the right arrow til you see resets menu

 

hit ok 

 

press the right arrow again til you see semi-full reset 

Student
Posts: 1
Member Since: ‎04-06-2017
Message 14 of 29 (344 Views)

Re: Paper tray is empty appears on OSX

I tried this didn't work. Actually tried with a semi full reset and partial reset. Still say printer try empty, but it will print the calibration page.

 

Any other ideas?

Top Student
Posts: 6
Member Since: ‎04-15-2017
Message 15 of 29 (302 Views)

Re: Paper tray is empty appears on OSX

"From the Home screen of the printer"  Please what is ment here?: Homepage of the printer? which is accessed by entering the IP into zhe browser of the computer or  the menu of printers display?

Thank u

Top Student
Posts: 5
Member Since: ‎04-21-2017
Message 16 of 29 (264 Views)

Re: Paper tray is empty appears on OSX

Enzo, you tap the bottom left side of the little screen on the front of the printer. What I saw was a bit different from what is described here (I have an Envy 5640) but I did get to the option of a partial reset. Sadly, it went through the whole process including printing a recalibrating sheet, but I am still getting the same "paper tray empty"  message, so still can't print from my computer. I am really feeling desperate about this. I am using a Mac OS Sierra 10.12.4.

Top Student
Posts: 5
Member Since: ‎04-21-2017
Message 17 of 29 (261 Views)

Re: Paper tray is empty appears on OSX

Please could you explain this a bit more precisely?On my Mac I can go in to Preferences and choose "printers & scanners", then get to my HP 5640. If I click on the + sign it asks me for Name, Location and Use. I don't know what to say. And I don't know how to print from this page if I do manage to add my printer in again. Help!

Top Student
Posts: 5
Member Since: ‎04-21-2017
Message 18 of 29 (260 Views)

Re: Paper tray is empty appears on OSX

Thomas, I already posted this message in reply to your post, but it was printed later on in the discussion, so I'm repeating it here:  Please could you explain this a bit more precisely?On my Mac I can go in to Preferences and choose "printers & scanners", then get to my HP 5640. If I click on the + sign it asks me for Name, Location and Use. I don't know what to say. And I don't know how to print from this page if I do manage to add my printer in again. Help!

Top Student
Posts: 5
Member Since: ‎04-21-2017
Message 19 of 29 (251 Views)

Re: Paper tray is empty appears on OSX

I uninstalled and re-installed the printer software with resulting complete success. I can now print and scan wirelessly using my Mac + Envy printer. (But what a miserable waste of a whole morning!)   I am very grateful to all the people who posted this problem and their solutions. Much less so to HP, who seem to havae abandoned us to our misery. Very best wishes to those who are still struggling.

Top Student
Posts: 6
Member Since: ‎04-15-2017
Message 20 of 29 (241 Views)

Re: Paper tray is empty appears on OSX

I just have a guess now:

 

The message "paper tray is empty" in the interface of the computer:

 

What does this message tell us:

 

1) The normal tray (writing paper) is empty?

2) Photo paper tray is empty?

3) At least one of the two trays is empty?

who knows?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation