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waynephilpott Student
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Message 1 of 2
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Paper tray won't close

I have an HP 8630 and Paper Tray 1 just started messing up after years of use. I have defaulted the printer to Tray 2 for my resolution. Nothing HP has suggested worked so the problem is not fixed HP

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HP Support Agent
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Paper tray won't close

@waynephilpott, Welcome to the HP Support Community!

 

What is the error message that you get?

Does the printer pick papers from tray 1?

Which application are you trying to print from?

 

Perform solution one mentioned in this document. Also, clean the pick rollers and try printing.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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