cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
438
Flag Post

Solved!

Paper won't load from photo tray

HP Recommended
HP Officejet 5740
Microsoft Windows 10 (64-bit)

Printer displays out of paper error when trying to print using labels loaded into photo paper tray.  This is a pack of lables that I have already printed from several times. The label template will print on regular paper loaded into the standard paper tray, it just won't pick up from the photo tray.

1 REPLY 1
Highlighted
Level 15
Level 15
26,188 25,950 2,273 8,380
Message 2 of 2
Flag Post
HP Recommended

@Liz-just-liz

 

Printer:

HP OfficeJet 5740 e-All-in-One Printer

 

 

Unless otherwise stated in your printer User Guide, the photo tray is suited for 4X6 inch photo paper.

 

Even if your label sheet is smaller than the regular 8.5X11 inch paper, do try placing the sheets into the regular tray (Tray 1); adjust the paper-guides to be snug (not tight) around the sheets of labels.

 

Select a Media type (kind of paper) of Brochure or any similar "thick" paper.

 

The Paper Weight information available in the Datasheet for this printer indicates that except for Photo Paper, the supported paper weights are limited.

 

The printer does support some form of "card" paper (weight unknown); assuming the paper size of the labels is compatible, you may be able to use this setting.

 

If your label paper size is not one of the selections, your printer supports Custom Paper Size.

HINTS:  

  1. Select a similar Media (card?) to make your Custom Paper Size for your labels
  2. If your new Paper Size does not immediately show up in your Printing Preferences, Restart your computer and log in

 

 

Dragon Document - Help, suggestions, and examples:

Printing Preferences

Section: Custom Paper Sizes

 

and

 

Dragon Document - Help, suggestions, and examples:

Printing Labels_Business-Cards_Cards

 

 

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Dragon-Fur

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation