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Paper won't load from photo tray

HP Officejet 5740
Microsoft Windows 10 (64-bit)

Printer displays out of paper error when trying to print using labels loaded into photo paper tray.  This is a pack of lables that I have already printed from several times. The label template will print on regular paper loaded into the standard paper tray, it just won't pick up from the photo tray.

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Paper won't load from photo tray




HP OfficeJet 5740 e-All-in-One Printer



Unless otherwise stated in your printer User Guide, the photo tray is suited for 4X6 inch photo paper.


Even if your label sheet is smaller than the regular 8.5X11 inch paper, do try placing the sheets into the regular tray (Tray 1); adjust the paper-guides to be snug (not tight) around the sheets of labels.


Select a Media type (kind of paper) of Brochure or any similar "thick" paper.


The Paper Weight information available in the Datasheet for this printer indicates that except for Photo Paper, the supported paper weights are limited.


The printer does support some form of "card" paper (weight unknown); assuming the paper size of the labels is compatible, you may be able to use this setting.


If your label paper size is not one of the selections, your printer supports Custom Paper Size.


  1. Select a similar Media (card?) to make your Custom Paper Size for your labels
  2. If your new Paper Size does not immediately show up in your Printing Preferences, Restart your computer and log in



Dragon Document - Help, suggestions, and examples:

Printing Preferences

Section: Custom Paper Sizes




Dragon Document - Help, suggestions, and examples:

Printing Labels_Business-Cards_Cards



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